Still broken?
Still stuck? Ask David.
Send what you were trying to do, the exact error message, and a screenshot if you can.
That is completely believable. Updates, expiring credentials, network changes, and background processes can all change behavior overnight, even when you did nothing.
- Restart the computer properly.
- Think about what changed: an update, a new app or extension, a password change, a new location or network.
- Check the date and time. A wrong clock causes login failures, email trouble, certificate errors, and sites that will not load.
- For a website or web app, try a private/incognito window. If it works there, a bad extension or cached data is the cause.
- Check the network: correct Wi-Fi, and whether another device has the same problem.
- Write down the exact error message before you do anything else.
Do not wait
If the change was clicking a link, opening an attachment, or entering a password somewhere unusual, ask David immediately.