Still broken?
Still stuck? Ask David.
Send what you were trying to do, the exact error message, and a screenshot if you can.
Two quick tests answer this in under a minute.
- Try another device on the same network. If everything is broken, it is likely the connection. If only one machine fails, the issue is probably local.
- Try another website. If Google loads and one site does not, it is not "the internet." It is DNS, the site itself, or cached browser data.
- Open the problem site in a private window to rule out extensions and cache.
- Turn Wi-Fi off on your phone and try the site over cellular to see whether it is down for everyone.
- Make sure you are on the right network (not guest), and connected to the VPN if the resource is at work.
Do not wait
If the whole office is down, or servers and shared drives are unreachable for several people, ask David immediately.