Still broken?
Still stuck? Ask David.
Send what you were trying to do, the exact error message, and a screenshot if you can.
"Connected" only means your device found the router, not that the router can reach the internet. The goal is to find out which side is broken.
- Confirm you are on the right network, not a guest network or a neighbor's.
- Test a second device on the same Wi-Fi. If both fail, the connection is the problem. If only one fails, it is that device.
- If both fail: unplug the modem and router for 10 seconds, plug the modem back in first, let it settle, then the router.
- If only one fails: forget the Wi-Fi network on that device, reconnect, and restart the device.
- If some sites load and others do not, try another browser or flush the DNS cache (Command Prompt: ipconfig /flushdns).
Do not wait
If the modem still shows no internet after a restart, contact your internet provider. If several people at a business are down, ask David right away.